Tauira has forgotten the password to their Win10 Tauira Resource

This can happen if the Tauira registered a brand new Microsoft when initially setting up the laptop but has since forgotten the password. Fortunately this password is recoverable so long as the user knows which e-mail address was used to register the account.

  1. Go to: https://login.live.com
  2. Enter e-mail address (normally a personal gmail address but could be anything including their akonga address)
  3. Click Next
  4. Click Forgot My Password
  5. If the address is correct, the Tauira will be presented with 3 recovery options



Factory Reset Windows 10 Device