Factory Reset Windows 10 Device


Step 1 - Boot into Safe Mode

Method 1 (if you still have access to windows)

  • Search for Recovery from the start menu
  • Under Advanced startup, select Restart now

Method 2 (forgot windows PIN or p/w)

Start System Restore in Safe Mode

To access the Safe Mode options, you must shut the laptop three times via the power button.

  1. Turn on the laptop and wait till the logon screen appears.
  2. Hold the power button down until the laptop shuts down completely (power light will be off there will be no sound coming from laptop)
  3. Repeat steps 1 & 2 three times

Step 2 - Reset this PC from Safe Mode

Choose Troubleshoot > Reset this PC > Keep my files